Job Summary

This position is located in the USNA Tour Guide Services department, within the Naval Academy Business Services Division (NABSD). The incumbent provides administrative and clerical assistance to the General Manager (GM) or head of the NABSD department. The incumbent performs secretarial, customer relations and general support duties that support the efficiency, effectiveness, and productivity of the department.

Job Description

KNOWLEDGE, SKILLS and ABILITIES (KSAs) for this position are as follows: **Responses must be included on the KSA portion of the online application** 1. Incumbent must have a two-year college degree or higher; or equivalent administrative experience. A degree in business administration or office administration preferred. 2. Incumbent must be proficient with Google platform, Power Point, and Excel spreadsheets. Experience using Point of Sale (POS) system and Customer Relationship Management (CRM) System preferred. 3. Incumbent must possess strong written and oral communication skills, to clearly present information to a variety of audiences at varying levels of authority. 4. Incumbent must be able to solve problems independently, using creative and strategic skillsets. 5. Incumbent must have customer service experience. Experience in tourism or hospitality preferred. Applicants who meet the qualification requirements will be further evaluated to determine the extent to which their education, related experience, training, awards, and supervisory appraisal demonstrate they possess the desired knowledge, skills, and abilities (KSAs). - Must obtain and maintain a secret security clearance - requires 18 years of age - Males born after December 31, 1959 must be registered for Selective Service - Verification of employment eligibility in the United States is required - One-year probationary period - U.S. Citizenship is required for Tier 3 Positions - Must be able to understand and communicate in English