Job Summary

This position is located in the Department of Veterans Affairs Regional Office and Insurance Center (Philadelphia), Insurance Claims Division. The incumbent serves as one of a group of Claims Assistants in the Insurance Claims Division who manage the monthly insurance accounts as well as process adjustments to both enforce and matured life insurance policies.

Job Description

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-5 position you must have served 52 weeks at the GS-4 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-4) in the normal line of progression for the occupation in the organization. Such experience may have been gained by working in an agency or insurance company that had intricate and precise procedures for the processing claims. Examples of specialized experience include, but are not limited to one (1) of the following: (1) Experience in the preparation of claims for benefits; (2) Demonstrated experience in the procurement and handling of relevant evidence pertaining to claims for benefits or entitlements programs (the ability to electronically control and maintain pertinent files and documents in the claims process); (3) Demonstrated experience in which the applicant showed evidence of a working knowledge of claims processing; and (4) Experience with the use of computers and document imaging systems. (5) Demonstrated customer service skills daily, a positive attitude, and desire to help others. OR Applicants may substitute education for the experience required to qualify at the GS-5 level: Completed a four year (120 semester hours or 180 quarter hours) course of study from an accredited business, secretarial or technical school, junior college, college, or university, or you have been awarded a bachelor's degree. OR Applicants may also combine education and experience to qualify at this level: You must have an combination of specialized experience and education beyond 4 years of high school education. To combine education and Specialized Experience first determine your total qualifying experience as a percentage of the experience required for the grade level; then determine your education as a percentage of the education required for the grade level; and then add the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. To qualify for this position, applicants must meet all requirements by the closing date of this announcement. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.