Job Summary

This position is located in the United States Department of Agriculture, Agricultural Research Service, Information and Customer Service Branch in Beltsville, MD. In this position, you will serve as the point of contact for customers with questions regarding physical and digital collections, web content, and online services. You will also assist in developing content, programs and events that build customer relationships.

Job Description

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. Basic Education Requirement 1. Completion of 1 full academic year of graduate study in library science in an accredited college or university, in addition to completion of all work required for a bachelor's degree. OR 2. A total of at least 5 years of a combination of college-level education, training, and experience. To qualify on this basis, the applicant must establish conclusively that the education, training, and experience provided a knowledge and understanding of the theories, principles, and techniques of professional librarianship; a knowledge of literature resources; and the knowledge and abilities essential for providing effective library and information services. AND In addition to the basic requirements above, all applicants must also meet the following minimum qualification requirements: GS-09: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-09 includes one year of specialized experience comparable to GS-07 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is experience organizing data using software systems; providing assistance to customers or clients including answer telephone or email inquiries; and scheduling meetings or outreach events. OR Education: 2 full years of progressively higher-level graduate education or master's in library science or equivalent graduate degree, e.g., LL.B. or J.D., related to the position. Related degrees include Information Science or Library Science. OR A combination of graduate education and specialized experience as described above. GS-11: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-11 includes one year of specialized experience comparable to GS-09 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is experience managing data using software systems; supporting library services; and providing support by troubleshooting access issues or problems with electronic content. OR Education: 3 full years of progressively higher-level graduate education in library science or doctoral degree (Ph.D. or equivalent) related to the position. Related degrees include Information Science or Library Science. OR A combination of graduate education and specialized experience as described above. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.