Job Summary

The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides technology-based tools and services to support the court's mission in an efficient, secure, and reliable manner, while delivering excellence in customer service.

Job Description

Required Qualifications Education Candidates must possess a high school diploma or equivalent. Specialized Experience CL 27 ($67,660 - $110,012): Candidates must have a minimum of two (2) years of progressively responsible IT experience that provided thorough knowledge of the theories, principles, practices, and skills required to provide technical and functional support of Microsoft 365. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. CL 28 ($81,117 - $131,826): Candidates must have a minimum of four (4) years of progressively responsible IT experience that provided thorough knowledge of the theories, principles, practices, and skills required to provide technical and functional support of Microsoft 365. The experience must include mentoring others, leading technical teams, or providing deep subject matter expertise used to advise leadership on the technical direction of the organization. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. Superior Academic Achievement An overall "B" grade point average equaling 2.90 or better of a possible 4.0; AND/OR Standing in the upper third of the class; AND/OR "3.5" average or better in the major field of study, such as Computer Science or a related field that would prepare a candidate well to perform in this position; AND/OR Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies. Completion of one academic year (18 semester or 27 quarter hours) of graduate study at an accredited college or university. A degree program in in computer science, information systems, or a related field is preferred. Required Competencies Technical Expertise in Microsoft 365: Expertise in SharePoint Online, Microsoft Teams, and Power Platform, with strong troubleshooting skills to resolve complex technical issues across various Microsoft 365 tools. Training and Support: Ability to develop and deliver technology-based training curriculum and deliver engaging training sessions, including in-person, remote, and through webinars/workshops, tailored to different user skill levels. Collaboration: Strong skills in working with various departments to ensure Microsoft 365 tools are being used effectively. Communication: Excellent written and verbal communication, with the ability to explain complex technical concepts to non-technical users. Adaptability and Continuous Improvement: Ability to stay up to date with Microsoft 365 updates and new features, ensuring that the court benefits from the latest technological advancements. Ability to recommend and implement process improvements, leveraging new features and tools to enhance productivity and efficiency.