Job Summary

This position is located within the Consolidated Patient Account Center (CPAC) of the VA Medical Center in Coatesville, PA, serving as a primary on-station contact for Veterans and Veteran stakeholders for billing and revenue related questions and research within the Veterans Health Administration (VHA).

Job Description

To qualify at the GS-06 level, applicant(s) must meet the following: Specialized Experience: Requires at least one (1) year of specialized experience equivalent to the next lower grade level (GS-05) in Federal Service that includes providing accurate and timely billing and collection activities to be completed in accordance within prescribed policies, regulations and laws; performs analysis of complex problems by gathering and collecting the necessary information, establishes facts, and takes or recommends actions based upon the application or interpretation of established guidelines. To qualify at the GS-07 level, applicant(s) must meet the following: Specialized Experience: Requires at least one (1) year of specialized experience equivalent to the next lower grade level (GS-06) in Federal Service that includes independently providing accurate and timely billing and collection activities to be completed in accordance within prescribed policies, regulations and laws; performs analysis of complex problems by gathering and collecting the necessary information, establishes facts, and takes or recommends actions based upon the application or interpretation of established guidelines, uses independent judgment to best assist patients/customers to come to a resolution regarding their patient/customer billing, eligibility, insurance and care and/or services provided. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer Service (Clerical/Technical) Insurance Organizational Awareness Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is performed mainly in a sedentary manner. Occasional walking, standing, reaching, and bending are required. The carrying of light items such as paper, folders, and files between desk and storage is common. The work requires long periods of interaction at computer terminals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.