Job Summary

DCSA's Background Investigations (BI) Contractor Security Branch (CSB) is seeking a Security Assistant. The incumbent will provide administrative assistance while exhibiting strong customer service skills in support of a multi-faceted cross functional organization. This role requires a change agent who can foster relationships with multiple stakeholders in an effort to transform and improve policies, processes, and operations. Become a part of America's Gatekeeper Team!

Job Description

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: i.e. for positions with no IOR: https://main.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0000/security-clerical-and-assistance-series-0086/) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 12/04/2024 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GS/GG-04) in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Utilizing Microsoft Suite (outlook, excel, PowerPoint, word) to perform administrative duties; Dealing with people of varying backgrounds to perform customer service and work as a team; Gathering data, entering data, updating records, and generating reports; Performing various clerical duties (file management, supplies and handling routine telephone inquiries from customers). Specifically you will be evaluated on the following competencies: 1. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 2. Manages and Organizes Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. 3. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 4. Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. 5. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. 6. Communications - Communicate (i.e., written and oral) rights, responsibilities, management directives, policies, and/or regulations to employees, supervisors, and/or other pertinent individuals.