Job Summary

Serves as the IT Specialist (CUSTSPT) in a Defense Commissary Agency (DeCA) HQ location. The primary purpose of this position is to manage information resources, business relationships, provide premier Customer Service through the DeCA Global Support Center (GSC) to the DeCA workforce as well as Desktop Common Operating Environment Information Technology (IT) programs in support of DeCA's business mission and goals.

Job Description

You must meet the Office of Personnel Management (OPM) qualifications for series 2210 and additional requirements by the announcement closing date. Experience: Your resume must clearly show that you have one year of specialized experience equivalent to at least GS-07. Experience can be under other Federal service pay systems, private sector, or military Examples of qualifying specialized experience include: Applying IT security principles, methods and procedures. Monitoring and verifying the integrity of system backups, and identifying and correcting security vulnerabilities in assigned systems. Installing server upgrades, and monitoring server and network performances. Applying information technology system designs and architecture principles and concepts.. Troubleshooting network issues and implementing configuration management plans for complex LANs and WANs. Managing Information Technology Service Management (ITSM) solutions. Performing computer diagnostics and analyzing network traffic patterns. Designing, developing, testing and implementing software for less complex programs. Performing lifecycle replacement on computer equipment. Managing Enterprise License Agreements (ELA), You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Additional Requirements that must be met by the closing date: Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks, including current employees applying under VEOA. Your application package must contain proof you meet this requirement. See Required Documents for more information. For GS-09: You must have 52 weeks of Federal service at or equivalent to GS-07.. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non temporary appointment from a competitive examination register of eligibles (an announcement opened to the public) or under a direct hire authority. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in these competencies: Communication Customer Support Principles IT Principles, Methods, and Practices Minimum Qualifications- GS 9 Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Telework eligible: Yes, as determined by agency policy Remote work eligible: No