Job Summary

See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $103,409 - $134,435 Columbus, OH: $107,817 - $140,166 Dayton, OH: $107,233 - $139,407 Fort Belvoir, VA: $117,962 - $153,354 New Cumberland, PA: $117,962 - $153,354 Ogden, UT: $103,409 - $134,435 Philadelphia, PA: $113,792 - $147,934 Richmond, VA: $107,915 - $140,293

Job Description

To qualify for a Program Analyst your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS- 12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Providing customer support through help desk operations on information technology (IT) programs, projects or applications serving large customer communities; utilization of help desk/help desk ticketing systems or software; organizing tier 2 and tier 3 help desk/customer service support. Providing solution analysis through the various milestone reviews, phases, and associated products; contract award; technical reviews; research, test, and evaluation; procurement, deliveries, operations, and maintenance; technology insertion; life cycle management and program termination. Providing program management oversight for enterprise architecture, emerging systems, and contemporary systems development. Applying analytical, qualitative, and quantitative techniques for analyzing and measuring effectiveness, efficiency, and productivity of assigned projects and program operations related to contract administration and budgetary requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.