Job Summary

The U.S. Department of State is developing a rank-ordered list of eligible hires for a limited number of Diplomatic Technology Officer (DTO) vacancies based on the needs of the Department. Learn more about the Department and a career as a Foreign Service Specialist, please visit us at https://careers.state.gov. There is more to joining the Foreign Service than just salary. Please refer to the Benefits section for more information on total compensation.

Job Description

Qualifying Specialized Experience must demonstrate the potential to perform in progressively more responsible positions in the information technology field. An applicant's work experience will be evaluated for level of responsibility and length of experience. To qualify as Specialized Experience, 60% or more of the duties must be related to: System Maintenance functions such as upgrade, repair, replace hardware and software components Configure network devices such as switches and routers Substantial helpdesk/customer service experience and perform System Admin functions such as managing accounts, setting permissions, and configuration of systems Working knowledge of current Windows Server and Windows client technology, MS Office Suite, SharePoint administration. Add, delete, and assign users to roles, patch management and server maintenance Configure or administer virtual network environment and cloud systems Program Management for IT projects Use Data Analytics tools to make informed data driven decisions that identify and prioritize technical needs and requirements Cybersecurity detection and response, user education, log review, event response, compliance, patching, updating Working knowledge of endpoints devices such as desktops, laptops, mobile phones, and other devices to deliver proper service to customers Experience with operating and configuring audio/video teleconference equipment Knowledge of customary approaches, techniques, and requirements appropriate in evaluating, analyzing, planning, installing, operating, maintaining, managing, or improving: LAN/MAN/WAN environments and WIFI In-depth technical knowledge of VoIP and other computer-based, office telephone exchanges and systems, an understanding of fiber optical cables, media cables such as CAT5 and CAT6, and familiarity with installing and terminating all in accordance with building industry standards. Hands-on experience in surveying, installing, maintaining, and repairing radio systems, including HF/VHF/UHF land mobile and avionics. Proficiency in using associated test equipment and technical knowledge of RF systems. Federal Communications or radio licenses Familiarity with industry standards and certifications such as BICSI Installer Level 2 and EIA/TIA grounding systems is desirable Knowledge, Skills, and Abilities The Department has conducted extensive job analysis research to determine Knowledge, Skills, and Abilities (KSAs) and other attributes conducive to successful performance in this position. An applicant’s education level, work experience, and other qualifications will be considered as part of the hiring decision-making process based on these KSA criteria. Knowledge of information technology, IT telecommunications, radio systems, the cloud, off-the-shelf (COTS) software, IT technology assessment, systems integration, information security, cybersecurity, virtualization, PBX and VoIP convergence, IT shared services, data analytics and data management, project management principles and IT planning, IT acquisition process, techniques in leveraging IT to satisfy business needs, problem and resolution tracking procedures, customer service theory and techniques, managing processes and operations, and management theory. Specialized skills in IT modernization, integrating local IT mission with Global IT vision, translating business needs into technical solutions, IT asset management, IT project management, information security, customer service, presenting technical concepts in layperson terms, enterprise systems, desktop and peripherals, network infrastructure, mobile services, and video conferencing. General skills in critical thinking, active learning, instructing, active listening, coordination, service orientation, persuasion, monitoring, equipment selection, time management, installation, learning strategies, complex problem solving, systems evaluation, management of personnel resources, systems analysis, management of material resources, judgment and decision making, management of financial resources, equipment maintenance, mathematics, negotiation, technology design, repairing, operations monitoring, operation and control and quality control analysis. Superior communication skills: In order to perform the duties of a DTO, successful applicants must consistently meet a high standard for English, both grammar (overall structure, spelling, and punctuation) and syntax (overall structure, clarity, and succinctness). Expert knowledge of complex digital and voice communications systems to include classified and unclassified computers, printers, multiplexers, fiber optic isolation devices, Local and Wide Area Network (LAN/WAN) systems, satellite communication systems, cryptographic systems, and building electrical wiring, power distribution boxes, and electrical codes. Ability to work and deal effectively with others; tact and the ability to obtain cooperation and confidence from supervisors and subordinates in performing official duties. Ability to work with minimum job supervision and a willingness to accept responsibility. Ability to lift and maneuver equipment weighing 20-40 pounds from the floor to a workbench height without assistance, and 40-70 pounds with assistance. Other requirements: the ability to adapt to changing physical environments, work with differing levels of technology, and keep abreast of the latest developments and innovations in the IT field, cross-cultural awareness, tolerance of travel and being on call, tolerance for working overseas, and tolerance of varying work environments. Accepting assignments based on the needs of the Foreign Service, experiencing frequent global travel, and travel or work without family in hardship posts, during a crisis, or to support mission-critical needs. completing orientation and initial training in Washington, D.C., employees are assigned to two sequential tours, typically two-years each, directed by the Department. These entry-level assignments may be overseas or in the United States. After the initial two tours, employees have greater choice as to the location, length, and substantive nature of assignments.