Job Summary

This position is located in the National Marine Fisheries Service (NMFS), Office of the Chief Information Officer (OCIO) with one vacancy in Juneau, AK or Anchorage, AK. This position is also announced under vacancy number NMFS-25-12612830-DE, which is open to all US Citizens or Nationals. You must apply to both announcements if you want to be considered for both.

Job Description

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To qualify at the ZP-03 (GS-11) grade level: Applicants must possess one full year (52 weeks) of specialized experience equivalent to the ZP-02 (GS-9) in the Federal service. Specialized experience MUST include all of the following: Assisting in providing technical support to internal or external customers to remotely resolve hardware or software problems; and Applying security patches or security software applications on Information Technology (IT) equipment in a network. AND Attention to Detail - Is through when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sounds judgment to generate and evaluate alternatives, and to make recommendations. OR SUBSTITUTION OF EDUCATION: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (NOTE: YOU MUST PROVIDE YOUR TRANSCRIPTS)