Job Summary

This position is located in the Office of the Chief Financial Officer, National Finance Center, Government Employees Services Division, Government Insurance and Collections Directorate, Government Insurance Services Branch in New Orleans, LA. The incumbent of this position serves as a Contact Representative responding to a wide range of National Finance Center (NFC) customer service inquiries in a professional and courteous manner.

Job Description

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. GS-05: One year of specialized experience, equivalent to the (GS-04) level in the Federal service or equivalent responsibility in the private sector/pay systems that has equipped you with the particular competencies to successfully perform as a Contact Representative. Examples of such experience include: 1.) Experience working in a call center/help-desk assisting individuals and agencies in establishing entitlements to receive health insurance benefits; 2.) Experience reviewing, explaining, applying, or interpreting rules, regulation, or policies; 3.) Experience explaining health insurance benefit entitlements or requirements to the customers; and 4.) Experience communicate effectively orally and in writing; 5.) Experience operating a variety of office automation equipment, such as personal computer, telephone, fax machine, printer, and copier; to extract, update, retrieve, record, revise, search, assemble, verify, print, fax, copy, contact, keyboard, and/or email information/data. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.