Job Summary

Serves as a Customer Relationship Data Analyst for the Office of Analytics and Business Systems (OABS), Office of Customer and Stakeholder Engagement (QC/CASE), Federal Acquisition Service (FAS), General Services Administration (GSA). Location of position: This is a virtual position and duty location of this position will be determined upon selection. We are currently filling one vacancy, but additional vacancies may be filled as needed.

Job Description

For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a federal resume, click here. The GS-14 salary range starts at $122,198 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. Specialized Experience: Specialized experience is experience that includes the following: Leading the strategic development and continuous enhancement of marketing automation and Customer Relationship Management tools' (CRM) capabilities, ensuring alignment with organizational goals, Designing and implementing solutions through CRM tools’ configuration, customization, and extension capabilities, integrating CRM platforms with external systems using Application Programming Interface (APIs), middleware, and other integration technologies. Creating and delivering a strategy to programs for data integration, data exchange, and data governance, leveraging Artificial Intelligence (AI) to enhance CRM tools', including implementing predictive analytics, intelligent automation, and personalized customer interactions, and Serving as a proficient intermediary between technical teams and non-technical stakeholders, facilitating clear communication, managing expectations, and ensuring the successful implementation of business-driven solutions. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS-13 grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.