Job Summary

This position is located in the Office of the Chief Communications Officer (OCCO), United States Patent and Trademark Office (USPTO). OCCO is responsible for all aspects of USPTO's public affairs and communication activities which include media relations, internal communication, graphic design, social media, brand management, blogs and special initiatives, photography and video, writing and editing, digital strategy and governance, and oversite of web content on USPTO.gov.

Job Description

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at OPM Website. Digital Communications Strategist (Customer Experience), Series 0301 Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. GS-12 For this position, the next lower grade level is a GS-11: Specialized experience for this position includes: Experience collecting, analyzing and visualizing quantitative data from Google Analytics and other communication channels to monitor key performance metrics through data dashboards, tables, and reports. Experience categorizing unstructured, qualitative feedback from customers to identify common themes and actionable improvements. Experience working on customer experience improvement that involve multiple research methods (e.g. qualitative and quantitative). GS-13 For this position, the next lower grade level is a GS-12: Specialized experience for this position includes: Experience managing, analyzing and visualizing quantitative data from Google Analytics and other communication channels to monitor key performance metrics through data dashboards, tables, and reports. Experience managing and categorizing unstructured, qualitative feedback from customers to identify common themes and actionable improvements. Experience strategizing and leading customer experience improvements that involve multiple research methods (e.g. qualitative and quantitative). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.