The Medical Support Assistant (MSA) coordinates administrative and team support in a wide variety of basic administrative functions. The incumbent is considered the team's authority on clerical and administrative issues and will keep them informed of regulations, policies, procedures regarding eligibility and benefits, clinic management, statistical and data collection and customer service.
The Medical Support Assistant (MSA) performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
The Supervisory Medical Support Assistant position is located in the Telephone Operations Unit, Business Office(BOS) at the Portland, OR VA Medical Center, Portland, OR. This position manages, directs, and supervises all administrative BOS support staff. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.
The incumbent (s) will serve as Advanced Medical Support Assistant (s), assigned to the following sections of the Health Administration Service: Primary Acute Care Teams (PACT), and various Specialty Clinics or to the Nursing Service. The Advanced Medical Support Assistant (s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.
The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
This position has lead responsibilities for technical and administrative direction of all Medical Support Assistant (MSA) staff in Ambulatory Care Service - Reno proper and responsible for the technical direction for all MSAs located at the CBOCs.
The Salt Lake City VAHCS is recruiting for Advanced Medical Support Assistant positions within Care in the Community (CITC). Medical and/or clinical setting experience required, along with knowledge of medical terminology and patient scheduling experience. The ASMA is responsible for the consult and scheduling management of clinics assigned across multiple facilities, and other duties as they relate to patient scheduling and administrative assignments.
The incumbent serves as an Advanced Medical Support Assistant (AMSA) and provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Primary Care Integrated Clinical Community (ICC), Pharmacy, Pain, and other primary care areas.
The Medical Support Assistant performs duties related to the receipt, intake and indexing of health and administrative information and is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Clinical areas and locations vary; Call Center, Ward or any other area where MSA vacancies become available at the facility.
The incumbent serves as an Advanced Medical Support Assistant in the Spinal Cord Injury and Disorder Clinic/ Rehabilitation and Extended Care (REC) Integrated Clinical Community (ICC) . The Incumbent provides specialized and expert administrative patient support while working collaboratively on an interdisciplinary coordinated care delivery team. The incumbent's work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes.
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