The Medical Support Assistant (MSA) coordinates administrative and team support in a wide variety of basic administrative functions. The incumbent is considered the team's authority on clerical and administrative issues and will keep them informed of regulations, policies, procedures regarding eligibility and benefits, clinic management, statistical and data collection and customer service.
The Advanced Medical Support Assistant position provides clerical and administrative support to the patients, and staff; this position is located within the Chief of Staff's Office, Referral Coordination Team in the Lexington VA Health Care System.
The Medical Support Assistant (MSA) performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Advanced Medical Support Assistants (AMSAs) are assigned to the Business Development Service Line (BDSL) located at the Cheyenne VA Health Care System (CVAHCS) in Cheyenne, WY. This includes the Fort Collins, Northern Colorado, Loveland, and Sidney Outpatient Clinics. The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model.
Medical Support Assistant (Advanced) The Advanced Medical Support Assistant position is assigned to a Patient-Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The PACT team is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician), and administrative associate (MA/MSA/health technician).
The incumbent (s) will serve as Advanced Medical Support Assistant (s), assigned to the following sections of the Health Administration Service: Primary Acute Care Teams (PACT), and various Specialty Clinics or to the Nursing Service. The Advanced Medical Support Assistant (s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.
This position has lead responsibilities for technical and administrative direction of all Medical Support Assistant (MSA) staff in Ambulatory Care Service - Reno proper and responsible for the technical direction for all MSAs located at the CBOCs.
The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
The incumbent serves as an Advanced Medical Support Assistant (AMSA) and provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Primary Care Integrated Clinical Community (ICC), Pharmacy, Pain, and other primary care areas.
The Medical Support Assistant performs duties related to the receipt, intake and indexing of health and administrative information and is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Clinical areas and locations vary; Call Center, Ward or any other area where MSA vacancies become available at the facility.
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