The Advanced Medical Support Assistant (AMSA) serves in the Medical Administration Service. The position directly impacts the administrative and operational aspects of Veteran care delivery, including access management, appointment scheduling and coordination using advanced clinic access principles, patient processing, customer service, and data integrity.
The Advanced Medical Support Assistant (AMSA) is part of a PACT Care Team or specialty care setting, typically composed of clinical and administrative professionals. The AMSA provides essential clerical and administrative support to patients and staff, including scheduling appointments by interpreting and verifying provider orders per VHA guidelines.
The Battle Creek VA Medical Center is recruiting for an Advanced Medical Support Assistant (AMSA) to function in Specialty Service, Physical Rehabilitation the Battle Creek VA Medical Center. This position provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Medical Center.
Medical Support Assistant (Advanced) The Advanced Medical Support Assistant position is assigned to a Patient-Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The PACT team is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician), and administrative associate (MA/MSA/health technician).
The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
The Advanced Medical Support Assistant (AMSA) with Outpatient Services Scheduling (OSS) work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, and/or care in the community resources and impacts the administrative the administrative aspect of patient care.
The Advanced Medical Support Assistant serves in an intermittent role with the Cedar Rapids Community Resource & Referral Center (CRRC) within the Iowa City VA Healthcare System. The CRRC is part of the Homeless Program under the Social Work Service within the Patient Care Services Service Line. The incumbent's work significantly impacts the administrative and operational aspects of CRRC services, including access, scheduling, reception, Veteran support, and day-to-day facility coordination.
The incumbent serves as an Advanced Medical Support Assistant in the VA Care Community Section (VACC) at the Oscar G. Johnson VA Medical Center in Iron Mountain, Michigan, under Nursing and Patient Care Service. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/ coordinating patient appointments using advanced clinic access principles, collecting and updating demographics and insurance information and customer service.
This position is located within the Nutrition and Food Services Department (N&FS) of the Veterans Health Administration (VHA). The person in this position serves as the Program Support Assistant to the N&FS Administrative Officer, providing a wide variety of administrative, clerical, and technical support.
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